Knowledge hub

In the modern world of retail, analytics and data plays a vital role in maximising the efficiency of a store while also improving the customer experience.

The process sees data about store operations provided in real time, allowing retailers to optimise pricing, improve the supply chain and inventory management, and better cater to customer loyalty.

So, let’s look at just some of the ways retailers can tap into retail analytics and improve the in-store experience.

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Many retailers have an overarching grasp of what stock they have in-store, the volume of back-up that’s available in the storeroom, and what’s on order with suppliers.

But if the item is not on the shelf and available to the customer when they walk into a store, there is a major disconnect in the purchasing journey, resulting in decreased sales and lost loyalty.

That’s why on-shelf availability is a key metric every retailer needs to know.

So, let’s look at what it is, how it works, and what it means to you.

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One of the simplest joys is going into a store and not only finding what you came in for, but also browsing and being inspired by all of the other products. One of the worst? Going through the trouble of getting to the store, entering with expectations of leaving with what you need, and being met with an empty shelf.

But in this era of supply chain disruption, boom-and-bust demand cycles, and rapidly changing consumer preferences, how can you make sure your on-shelf availability (OSA) is maximised? What are your options for shelf monitoring solutions? And how much does this all really matter?

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Retail, along with our cities, our homes and manufacturing, is embracing a smart new era, where the Internet of Things is being harnessed to create efficiency and streamline operations.

And within retail, one area that is set to prove a game-changer is smart logistics, but what exactly is it and how will the retail sector benefit from advances in this arena?

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Convenience is now a critical component of the customer experience while ‘contactless’ is the buzzword when it comes to safely navigate the post-Covid retail landscape.

One small but significant tool that taps into both these trends is smart keys, so what exactly are they and how can they assist?

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In the modern retail environment, inventory management is critical to in-store efficiency. It helps minimise operating costs, protects the all-important retail bottom line and leads to greater customer satisfaction.

Done well, retail inventory management prevents out of stocks, ensures products are in the correct location and caters to fluctuating product demand while also preventing a store from carrying excess stock.

Here’s an insight into successful retail inventory management, including what it is, how it works, and the steps involved…

Read more

Two years after Covid first became an international headline, the Australian economy is continuing its recovery.

In general, it’s performed better than most, courtesy of low-interest rates and government stimulus. For retail, this has ensured Australian consumers have had extra cash in their pocket to ride out a turbulent time.

So what point is the Australian economy at now, what’s on the horizon in the period ahead, and how will this affect retail?

Read more

When the discussion turns to inefficiency in a retail operation, the focus is often on the bottom line and doing more with less.

But creating a more efficient operation isn’t just about streamlining a store and reducing unnecessary costs.

Efficiency also helps a retail associate do their job more effectively and provide a better customer experience.

Here’s an insight into the hidden costs on inefficiency and how they impact front-line retail associates.

Read more

In an era of retail where the customer experience is critical, mobile Point of Sale (mPOS) is emerging as a tool of choice for retailers, hospitality providers and businesses looking to cut the queue and bring a frictionless checkout experience to the consumer.

But how do you choose the right mPOS system for your operation?

Read more

In a world of increasingly connected ‘things,’ retail is enjoying an array of benefits, with sensors, data, and analytics all combining to give retailers unprecedented insight into store operations and the customer experience.

But how exactly is the brave new world of the Internet of Things (IoT) applied in retail?

Let’s take a quick tour of the top uses of IoT in the retail sector and how it’s creating increasingly smart and efficient store operations.

Read more

Retail has changed rapidly in the past 50 years, and behind the scenes the companies supporting the retail sector have been facilitating this shift with innovative technology, product protection and comprehensive merchandising solutions.

Leading the charge in this innovation space is a company called InVue.

In the past half-century they have developed everything from secure merchandising displays for electronics to single key solutions that can be used store-wide, and a suite of analytics and data tools that monitor stores as a whole.

As InVue’s only Australian-based partner, we thought we’d take the opportunity to delve into the 50 years of innovation that has been delivered by InVue.

Read more

The retail sector has undergone a period of rapid transformation. Driven partly by the impacts of Covid-19, this transformation accelerated trends that have been emerging for years and will now continue to be the major driver of sales in the future ahead.

But what exactly are the big themes that are set to keep playing out in the future?

According to a recent report by LS Retail, they can be broadly broken down into five key themes that every retailer should be aware of.

So, let’s take a look at what they consider are the big-ticket trends that will drive retail sales moving forward.

Read more

The retail industry’s major event of the year recently wrapped up in New York City, with the NRF Big Show 2022 offering plenty of key takeaways and insight into what’s ahead for the sector.

After a tough few years for American and global retail, this year’s show demonstrated optimism, a renewed focus on the customer experience, and an increased reliance on data and analytics.

Here are five key trends that emerged from the NRF Big Show 2022…

Read more

With retailers embracing a new year, now’s the time to consider priorities for the period ahead, and chances are top of the list will be the customer experience.

Widely recognised as the key differentiator between the average retailer and the great, a seamless and enticing customer experience builds a brand’s reputation, promotes customer loyalty, and neatly bridges the gap between online and in-store.

So, let’s look at five ways to create the ultimate customer experience in 2022.

Read more

Whether you refer to it as buy online pick up instore (BOPIS) or click and collect, the ability to order a product online then pick it up instore has become a mainstay of the modern retail environment.

But with BOPIS now commonplace across the retail landscape, there is infrastructure and technology required to ensure the process is convenient for the customer and efficient for the retailer.

So, let’s look at some of the tools required and what’s involved.

Read more

The coronavirus pandemic has altered customer loyalty in ways retailers never expected, with customers switching brands based on factors including availability, value, and purpose.

So, what does that mean for retail moving forward?

Here are the key ways customer loyalty is changing and how you can best manage the shift.

Read more

Between inventory, staffing and the rental of a shopfront, there are multiple costs to consider when starting a retail store or managing an existing one.

That means it’s crucial to not only track but actively optimise your return on investment (ROI). So, let’s look at some simple yet effective ways to increase the ROI of your retail store.

Read more

Payment system, eftpos is rolling out what they describe as a game-changer for retailers and consumers, with a new QR-code payment platform that speeds up the transaction process.

Launched in October, the initiative has been in the works since long before QR codes entered the mainstream.

However, eftpos notes its use as a payment system had been accelerated by the widespread understanding and use of QR codes in the wake of Covid-19.

So, what exactly are eftpos QR codes and how are they set to benefit retailers and their customer?

Read more

With all predictions pointing towards a bumper festive season, now is the time for retailers to ensure their store is ready to meet the needs of a savvy consumer seeking a customer experience that excites and delights.

So let’s look at how smart technology works in retail, including what constitutes a smart store and how you can go about creating one.

Read more

Over recent years there’s been a lot of talk about smart technology in a range of industries.

This technology connects with and talks to each other to offer greater insight into an environment – whether that’s a home, a manufacturing plant or even a retail outlet.

So let’s look at how smart technology works in retail, including what constitutes a smart store and how you can go about creating one.

Read more

Retailers look set to share in some welcome Christmas cheer, with Australians expected to fork out a total of $58.8 billion in the lead-up to the festive season.

According to a recent joint survey by Roy Morgan and the Australian Retailers Association (ARA), the total expenditure will remain on par with last year but is an increase in pre-pandemic Christmas spending.

Here’s a breakdown of what experts are predicting over the festive season ahead…

Read more

Right about now the customer experience reigns supreme in retail.

Offering a chance to differentiate from your competitors and also provide unique value in the bricks and mortar realm, the customer experience is all about delighting and exciting your client at every available opportunity.

And that’s where customer experience optimisation comes in, but what exactly is it, and how do you employ it?

Read more

Australian retailers are tipped to enjoy a $5.4 billion windfall this upcoming Cyber Weekend, according to new figures released by the Australian Retailers Association (ARA) and Roy Morgan.

The shopping period will span four days from November 26 until November 29 and encompasses Black Friday and Cyber Monday, with shoppers predicted to spend up big both in-store and online.

Read more

New research has revealed just how much consumer habits have changed in the wake of Covid-19, with Australian shoppers now more cognisant of crowding, cleanliness, and contactless options when it comes to retail.

One tool utilised to meet this changing sentiment is mobile Point of Sale (mPOS). So, let’s take a quick look at mPOS and its rising role in post-Covid retail.

Read more

With more and more people commencing their retail experience online, Google has added a suite of new tools, including an ‘in-stock filter’, to its search experience.

Announced on September 29, the tools are each designed to make the digital shopping experience easier for the consumer. In the process, they allow retailers to further tap into the online retail trend.

Here’s an insight into the new Google additions and how retailers can use them to best effect…

Read more

Just as the Internet of Things (IoT) is transforming industries like agriculture and logistics and driving trends like smart homes and smart cities, it’s also being heavily adopted in retail, playing an essential role in payment processing, analytics and the demand for a seamless customer experience.

In fact, IoT technology is now found at all levels of the retail experience. But what is it, how does it work and why does it matter?

Read more

Inside Retail and KPMG have published their Retail Outlook for 2021, noting 2020 was a ‘year of retailing bravely’ that saw retailers adopt new technologies and new business models to cater to a new customer expectation.

2020 saw most retailers embrace digital basics. Here’s an insight into where retailers should apply that digital focus in the months ahead.

Read more

Ever since the smartphone arrived on the scene, there’s been talk of mobile-first retail and its role in e-commerce.

But what exactly is mobile-first retail, why does it matter, and how can you shift your business model to be genuinely mobile-first?

Read more

Mobile Point of Sale has been an essential topic in retail in recent years, and its adoption continues to rise rapidly.

Allowing the retailer to shorten the queue, take the register to the consumer and improve the customer experience, mPOS is renowned for having several distinct benefits over the fixed Point of Sale.

Read more

There’s no mistaking the fact COVID-19 has altered the customer buying journey, with the US National Retail Federation putting it succinctly early this year when they noted the pandemic had pulled the future of retail forward.

Read more

It might sound obvious, but an inventory problem affects all areas of retail operations – from the customer experience to omnichannel ability, the sales bottom line and avoidable loss.

Read more

When the words COVID-19 first made the headlines in the early days of 2020, few would have appreciated how much it would shift the retail landscape and change consumer behaviour.

Read more

You might have heard the phrase smart retail doing the rounds in recent times, along with other futuristic terms like smart cities, smart manufacturing and of course the smart home.

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In an era when reducing costs and embracing omnichannel shopping has never been more critical, find ways to improve your retail inventory management.

Read more

A new survey has revealed the three things that shoppers value most in the post-Covid retail environment.

Read more

The InVue OneKEY Ecosystem is a system of anti-theft technologies designed to both limit external theft through integration with traditional fixtures and product protection technologies, and increase employee accountability through a variety of measures.

Read more

Over the past decade, mobile Point of Sale has become a mainstay of the retail landscape offering greater convenience for the customer while shortening the queue instore.

Read more

Long queues, out of stocks, and a lack of payment options are among the problems costing the Australian retail sector around $71 billion each year in lost opportunities, according to a recent study.

Read more

In the modern retail environment, inventory management is critical to in-store efficiency. It helps minimise operating costs, protects the all-important retail bottom line and leads to greater customer satisfaction.

Done well, retail inventory management prevents out of stocks, ensures products are in the correct location and caters to fluctuating product demand while also preventing a store from carrying excess stock.

Here’s an insight into successful retail inventory management, including what it is, how it works, and the steps involved…

Read more

Two years after Covid first became an international headline, the Australian economy is continuing its recovery.

In general, it’s performed better than most, courtesy of low-interest rates and government stimulus. For retail, this has ensured Australian consumers have had extra cash in their pocket to ride out a turbulent time.

So what point is the Australian economy at now, what’s on the horizon in the period ahead, and how will this affect retail?

Read more

When the discussion turns to inefficiency in a retail operation, the focus is often on the bottom line and doing more with less.

But creating a more efficient operation isn’t just about streamlining a store and reducing unnecessary costs.

Efficiency also helps a retail associate do their job more effectively and provide a better customer experience.

Here’s an insight into the hidden costs on inefficiency and how they impact front-line retail associates.

Read more

In an era of retail where the customer experience is critical, mobile Point of Sale (mPOS) is emerging as a tool of choice for retailers, hospitality providers and businesses looking to cut the queue and bring a frictionless checkout experience to the consumer.

But how do you choose the right mPOS system for your operation?

Read more

In a world of increasingly connected ‘things,’ retail is enjoying an array of benefits, with sensors, data, and analytics all combining to give retailers unprecedented insight into store operations and the customer experience.

But how exactly is the brave new world of the Internet of Things (IoT) applied in retail?

Let’s take a quick tour of the top uses of IoT in the retail sector and how it’s creating increasingly smart and efficient store operations.

Read more

Retail has changed rapidly in the past 50 years, and behind the scenes the companies supporting the retail sector have been facilitating this shift with innovative technology, product protection and comprehensive merchandising solutions.

Leading the charge in this innovation space is a company called InVue.

In the past half-century they have developed everything from secure merchandising displays for electronics to single key solutions that can be used store-wide, and a suite of analytics and data tools that monitor stores as a whole.

As InVue’s only Australian-based partner, we thought we’d take the opportunity to delve into the 50 years of innovation that has been delivered by InVue.

Read more

The retail sector has undergone a period of rapid transformation. Driven partly by the impacts of Covid-19, this transformation accelerated trends that have been emerging for years and will now continue to be the major driver of sales in the future ahead.

But what exactly are the big themes that are set to keep playing out in the future?

According to a recent report by LS Retail, they can be broadly broken down into five key themes that every retailer should be aware of.

So, let’s take a look at what they consider are the big-ticket trends that will drive retail sales moving forward.

Read more

With retailers embracing a new year, now’s the time to consider priorities for the period ahead, and chances are top of the list will be the customer experience.

Widely recognised as the key differentiator between the average retailer and the great, a seamless and enticing customer experience builds a brand’s reputation, promotes customer loyalty, and neatly bridges the gap between online and in-store.

So, let’s look at five ways to create the ultimate customer experience in 2022.

Read more

Whether you refer to it as buy online pick up instore (BOPIS) or click and collect, the ability to order a product online then pick it up instore has become a mainstay of the modern retail environment.

But with BOPIS now commonplace across the retail landscape, there is infrastructure and technology required to ensure the process is convenient for the customer and efficient for the retailer.

So, let’s look at some of the tools required and what’s involved.

Read more

The coronavirus pandemic has altered customer loyalty in ways retailers never expected, with customers switching brands based on factors including availability, value, and purpose.

So, what does that mean for retail moving forward?

Here are the key ways customer loyalty is changing and how you can best manage the shift.

Read more

Between inventory, staffing and the rental of a shopfront, there are multiple costs to consider when starting a retail store or managing an existing one.

That means it’s crucial to not only track but actively optimise your return on investment (ROI). So, let’s look at some simple yet effective ways to increase the ROI of your retail store.

Read more

Payment system, eftpos is rolling out what they describe as a game-changer for retailers and consumers, with a new QR-code payment platform that speeds up the transaction process.

Launched in October, the initiative has been in the works since long before QR codes entered the mainstream.

However, eftpos notes its use as a payment system had been accelerated by the widespread understanding and use of QR codes in the wake of Covid-19.

So, what exactly are eftpos QR codes and how are they set to benefit retailers and their customer?

Read more

With all predictions pointing towards a bumper festive season, now is the time for retailers to ensure their store is ready to meet the needs of a savvy consumer seeking a customer experience that excites and delights.

So let’s look at how smart technology works in retail, including what constitutes a smart store and how you can go about creating one.

Read more

Over recent years there’s been a lot of talk about smart technology in a range of industries.

This technology connects with and talks to each other to offer greater insight into an environment – whether that’s a home, a manufacturing plant or even a retail outlet.

So let’s look at how smart technology works in retail, including what constitutes a smart store and how you can go about creating one.

Read more

New research has revealed just how much consumer habits have changed in the wake of Covid-19, with Australian shoppers now more cognisant of crowding, cleanliness, and contactless options when it comes to retail.

One tool utilised to meet this changing sentiment is mobile Point of Sale (mPOS). So, let’s take a quick look at mPOS and its rising role in post-Covid retail.

Read more

Inside Retail and KPMG have published their Retail Outlook for 2021, noting 2020 was a ‘year of retailing bravely’ that saw retailers adopt new technologies and new business models to cater to a new customer expectation.

2020 saw most retailers embrace digital basics. Here’s an insight into where retailers should apply that digital focus in the months ahead.

Read more

Ever since the smartphone arrived on the scene, there’s been talk of mobile-first retail and its role in e-commerce.

But what exactly is mobile-first retail, why does it matter, and how can you shift your business model to be genuinely mobile-first?

Read more

With less than three months until Christmas, the Australian retail sector is gearing up for what is traditionally the highest-earning period of the year.

But this year’s Christmas lead-in comes after a tough few months of lockdowns in the major capitals.

Read more

In tech and electronics retailing, September means one key thing – the launch of Apple’s latest lineup of smartphones and devices.

Read more

InVue's NE360 Mobile Payment System won a gold Edison Award in the Real-Time Payments Platform category. Named after Thomas Alva Edison, the Edison Awards have recognized and honored some of the most innovative new products, services, and business leaders in the world since 1987. 

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Apple held its Worldwide Developer Conference on June 8th, 2021 with some really exciting announcements as to what we can expect to see in the not to distant future. 

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Samsung, like so many other tech giants, isn't physically attending this year's Mobile World Congress in Barcelona, but the company will have a virtual event.

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Last year brought a massive wave of store closures and bankruptcies. Shuttered stores totaled out at 8,960 — nearly triple the 3,307 openings that Coresight logged for the year.

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COVID-19 served as an accelerant for many long-standing retail trends, but one area where the pandemic actually put on the brakes was experiential retail.

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Digital wallets have hit the mainstream and contactless is now an everyday expectation, making this the time for retailers to put these and other new payment technologies front and center. 

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As retailers grapple with a new landscape, in-store intelligence including technology, analytics and data is playing an increasing role in both optimising and streamlining the retail experience.

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Samsung has hosted its third Unpacked event for the year, this time revealing two powerful laptops.

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As the push for payment convenience continues, Australia could become 98 per cent cashless by 2024, according to a recent forecast.

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It’s no secret the future of bricks and mortar retail lies in the customer experience. And in recent times that’s led to the coining of the phrase experiential retail.

Read more

Over the past decade, mobile Point of Sale has become a mainstay of the retail landscape offering greater convenience for the customer while shortening the queue instore.

Read more

Long queues, out of stocks, and a lack of payment options are among the problems costing the Australian retail sector around $71 billion each year in lost opportunities, according to a recent study.

Read more

The retail industry’s major event of the year recently wrapped up in New York City, with the NRF Big Show 2022 offering plenty of key takeaways and insight into what’s ahead for the sector.

After a tough few years for American and global retail, this year’s show demonstrated optimism, a renewed focus on the customer experience, and an increased reliance on data and analytics.

Here are five key trends that emerged from the NRF Big Show 2022…

Read more

Retailers look set to share in some welcome Christmas cheer, with Australians expected to fork out a total of $58.8 billion in the lead-up to the festive season.

According to a recent joint survey by Roy Morgan and the Australian Retailers Association (ARA), the total expenditure will remain on par with last year but is an increase in pre-pandemic Christmas spending.

Here’s a breakdown of what experts are predicting over the festive season ahead…

Read more

Australian retailers are tipped to enjoy a $5.4 billion windfall this upcoming Cyber Weekend, according to new figures released by the Australian Retailers Association (ARA) and Roy Morgan.

The shopping period will span four days from November 26 until November 29 and encompasses Black Friday and Cyber Monday, with shoppers predicted to spend up big both in-store and online.

Read more

The InVue OneKEY Ecosystem is a system of anti-theft technologies designed to both limit external theft through integration with traditional fixtures and product protection technologies, and increase employee accountability through a variety of measures.

Read more

The entire retail industry has been impacted by the “big acceleration” to ecommerce, but the grocery sector is experiencing some of the most significant changes.

Read more

2020 was a turbulent year for Australian retail and we could not have predicted the change that would occur in just a few months due to COVID-19.

Read more